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Create customer experiences that drive loyalty and spend by understanding the key drivers of customer satisfaction at every touchpoint. Survey your customers in the moment across multiple channels and see all your data in real-time on a single platform.
By measuring and optimizing customer experience, you can:

Improve customer retention and loyalty
Increase customer share of wallet
Reduce cost to serve
Optimize customer acquisition
Increase brand awareness and equity

The most sophisticated survey software tool
is also the easiest to use
Deliver personalized interactions at scale
Create, customize, and modify your customer surveys in minutes with a drag-and-drop user interface, a library of 100+ question types, and pre-built survey templates designed by PhD survey scientists. Start conversations with customers wherever they are through apps, websites, email, SMS, chatbots and many more.

Predict what customers will do next
Predict what your customers will do next and anticipate their future needs with predictive analytics. It’s all done automatically so every time you log in, you’ll see the actions you need to take to have the biggest impact on your business.

Embed CX throughout your organization
Activate your organization by embedding customer survey feedback into your employees’ daily routines using their exciting tools and processes. Everyone in the organization can see the data that matters to them with role-based dashboards that automatically surface the right insights to the right people.

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